13.1 FOCUS AND GOALS OF ORGANIZATIONAL BEHAVIOR
The material in this chapter draws heavily on the field of study know as organizational behavior. Although it’s concerned with the subject of behavior—that is, the actions of people—organizational behavior is the study of the actions of people at work. What we see when we look at an organization is its visible aspects: strategies, goals, policies and procedures, structure, technology, formal authority relationships, and chain of command. But under the surface are other elements that managers need...
